Quality Assurance & Oversight
Independent file testing, QA framework design, and quality uplift programs that safeguard compliance outcomes across your KYC/CDD operations.
Assurance you can measure
Talos Risk Services provides independent QA across KYC/CDD workflows: file testing and sampling, QA framework design, defect taxonomy and root-cause analysis, and quality uplift programs. We translate findings into clear MI, actionable remediation, and audit-ready evidence.
Key Capabilities
Quality Check/Testing & Sampling
Risk-based sampling with statistically sound coverage, 4-eyes testing, and evidence packs that withstand audit.
QA Framework Design
Policy-to-control mapping, test scripts, defect criteria, and operating procedures for a consistent, scalable QA model.
Defect Taxonomy & RCA
Standardized classifications, severity/impact logic, and corrective actions based on true root causes—not symptoms.
Quality Uplift Programs
Targeted coaching, playbooks, and feedback loops to reduce repeat defects and raise first-time-right performance.
MI & Reporting
Pass rates, defect trends, and dashboards for management decisions and regulatory transparency.
Regulatory Readiness
Audit-ready documentation, QA logs, sampling rationale, and evidence packs aligned to supervisory expectations.
A disciplined QA operating model
- SLA & KPIs: clear acceptance criteria, thresholds, and reporting cadence.
- Risk-based sampling: proportional coverage by product, client risk, and trigger.
- Closed-loop feedback: findings → coaching → re-test → uplift tracked.
- Governance & escalation: regular forums, actions, and audit trail.
Client Benefits
- Lower repeat-defect rates and improved first-time-right.
- Evidence-based decisions with clear MI and dashboards.
- Consistent application of policy and controls.
- Audit-ready documentation and defensible QA logs.
- Scalable QA capacity during high-demand periods.
- Faster remediation with measurable quality uplift.
Let’s Discuss Your Compliance Needs
Partner with Talos Risk Services to increase the quality of your QA model that drives measurable improvement and audit-ready outcomes.